Privacy Policy

Describes the personal data collection practices for the GRIDSEARCH platform. It is owned and managed by GRIDSEARCH SRL and collects personal data in accordance with this policy. It is intended to inform you about what kind of personal date we collect from you, how much and where we might use this data, how we understand to protect this data, who has access to it and how it can be corrected over time inadvertent from personal data processed, in accordance with EU Regulation 2016/679 (GDPR).

Who we are GRIDSEARCH SRL as the administrator of the website integrator.gridsearch.ai respects the privacy and security of information provided by users, including personal data. GRIDSEARCH SRL is a personal data operator within the meaning of EU Regulations 2016/679 (GDPR), with registered office in Revolutiei 1989, Number 69, Bl. A15, apartment 14, city of Alba Iulia, county Alba, registered in the Trade Register under no J1/931/14.07.2022, having a Unique Identification Code 46475997, and Unique European Identifier (EUID) no ROONRC.J1/931/2022, email contact [email protected], phone number +40 731 358 888, referred to throughout this document as GRIDSEARCH SRL. GRIDSEARCH SRL complies with Romanian and European legislation in force in the field of personal data protection and collects personal data only for specific purposes, according to the details below: The purpose of collecting personal data is the sale of products and services on the integrator.gridsearch.ai website, customer relations services and marketing activities for the integrator.gridsearch.ai website own needs. Your personal data is used exclusively by integrator.gridsearch.ai website for the above purposes and may not be sold or rented to third parties.

What personal data we collect and why GRIDSEARCH SRL collects information from its users in three ways: directly from the user from the traffic reports recorded by the servers that host our applications through cookies Cookies Cookies and similar technologies do not collect personal data, but may in certain cases use unique identifiers to track a user from one site to another. Website integrator.gridsearch.ai may use its own cookies necessary for the operation of the site, but also to facilitate the storage and tracking of your preferences, including for the optimization of our sites, personalization or marketing. Google Analytics – Traffic analysis Google Optimize – Customizing the user experience Google Adwords Conversion – Marketing Google Dynamic Remarketing – Marketing Facebook Pixel – Marketing Hotjar – Traffic Analysis, User Experience Personalisation Hubspot – User communication services via Chat Most browsers are set to accept cookies automatically. However, if you do not prefer this, you can either reset your browser, or notify you whenever you receive a cookie, or even refuse to accept cookies. However, you should know that some sections of our Site/Platform will not be able to be viewed normally if you have set your browser to reject cookies.

Users who do not wish to use cookies can use their preferred browser settings to delete or block them or use plugins that do the same: Mozilla Firefox – http://support.mozilla.org/ro/kb/cookies Google Chrome – http://support.google.com/chrome/bin/answer.py?hl=ro&answer=95647 Microsoft Edge – https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy Safari – https://support.apple.com/kb/ph21411?locale=ro_RO Internet Explorer – http://windows.microsoft.com/ro-ro/internet-explorer/delete-manage-cookies

Personal data collected directly When you access integrator.gridsearch.ai or when you create an account, we may ask you for your name, surname and/or email address, telephone number, and other details of the company you are creating an account for. The account is created considering your capacity as a representative of a legal entity, so we recommend that you use the company’s email and phone number, not your personal one. These data are kept for a period of up to 3 years from the end of the contract (this being the general prescription period) or 5 years in the case of invoices (where there is a legal tax obligation). If you do not provide this data, we will be unable to fulfill your order or provide you with the support services you require. Also, when you subscribe to our newsletter, receive a particular report, or fill out a form on our site, we ask that you provide us with both an email address and a name, and sometimes other necessary information to personalize communication to you. This data is kept until you withdraw your consent or until your activity shows us that you are no longer interested in our communication.

Information from automatic server reports When you visit a website, regardless of the device used, you disclose certain information about yourself, such as your IP address, the time of your visit, where you entered our websites, the pages you visited. The website integrator.gridsearch.ai records this information for a certain period of time. integrator.gridsearch.ai uses external traffic analysis services, but not limited to Google Analytics or Hotjar. This data is used exclusively by the integrator.gridsearch.ai website to improve our website and services, but also to ensure the security of our website. Under no circumstances does integrator.gridsearch.ai use traffic data to identify individuals behind IP addresses.

Data hosting and protection The personal data collected are recorded, used, stored and organized on protected servers, where the website itself is also hosted, as well as on any other platforms that allow such operations, under optimal security conditions, by appropriate means. For the safe hosting of personal data, we use the services of specialized companies from the European Union, which act as persons authorized by the Website integrator.gridsearch.ai. integrator.gridsearch.ai is committed to protecting your personal data from loss, misuse, disclosure, alteration, unavailability, unauthorized access and destruction, and takes all reasonable precautions to protect the confidentiality of such data, including by using appropriate organizational and technical measures. Your access to integrator.gridsearch.ai services and products is protected by your account password. We recommend that you do not disclose this password to anyone. integrator.gridsearch.ai will never ask you for your account password in unsolicited messages or phone calls. If possible, you must remember to click the “Log Out” button in your account within the online services offered by integrator.gridsearch.ai at the end of each session of using them. We also advise you to close the browser window in which you have been working at the end of your navigation in the sites or services provided by integrator.gridsearch.ai. These tips are intended to prevent unauthorized persons from accessing personal information about you when others may have access to your device. Please note that data transmission over the Internet cannot be guaranteed to be 100% secure. The causes can be numerous, such as but not limited to: your insecure wi-fi connection, viruses or trojan/malware, direct access by other people, etc. Accordingly, despite our efforts to protect your personal information, integrator.gridsearch.ai cannot ensure or warrant the security of the information you transmit to integrator.gridsearch.ai, both through communication channels and within the Application. We hereby inform you that this risk exists. Once we receive the information you submit, we guarantee that we will make every effort to ensure its security in our systems by implementing measures to prevent unauthorized access, misuse, alteration, illegal or accidental destruction and accidental loss. The website integrator.gridsearch.ai may process your personal data with the help of third-party companies as authorized persons. These companies can only use the data sent by the integrator.gridsearch.ai, exclusively for the purpose expressly specified by integrator.gridsearch.ai and cannot use it for their own purposes. This data is sent for purposes such as: Hosting services Email sending services Marketing services Other public authorities and institutions, accountants, auditors, lawyers and other external consultants, whose activity involves the need to know this data or where the law obliges us to make this disclosure.

All authorized persons with whom we work are companies from Romania, the European Union or any state with an adequate protection regime or other established basis. For any errors related to the data entered by you or other requests, please contact us at the email address: [email protected]. Your rights in the context of data: The right to be informed about how your data is collected and used. The right to access the data we hold about you. The right to request the rectification of the data we hold about you. The right to request the deletion of the data we hold about you. The right to request that marketing messages be stopped from being sent to you. The right to request the sending of your personal data to you or to another operator. The right to submit a complaint, with reference to the use of your data, to the competent authorities. The above rights are not absolute and there are exceptions. For any questions in this context, please send us an email at [email protected]